CONTENT

06 Welcome

08 Board of Directors | Ex-Officio Seats

10 Highlight's from 125th Celebration

14 Member Milestone 50th
First Citizen's Bank

18 Member Milestone 50th
Coastal Diesel

22 Member Milestone 53rd
Zaytoun-Raines

26 Member Milestone 100th
American Heart Association

30 Great Trent River Raft Race

32 MCAS Cherry Point

38 Membership Directory

New Bern Area Chamber of Commerce

316 S Front St., New Bern, NC 28563

252.637.3111

This publication was created and produced by Town Square Publications for the New Bern Area Chamber of Commerce

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Douglas K. Ray

President and Chief Operating Officer |
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Vice President / Director |
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Editor | Bob Oswald

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Katharene DeLorenzo

Welcome

Dear Member Friends,

More than any other time of year, fall is when our market puts on its best! From one end of town to the other, New Bern dresses itself up and invites everyone to enjoy the season.

Whether it be the Ghostwalk or the Flotilla, MumFest or Beary Merry, once we put the summer heat behind us, there’s nowhere else quite like our wonderful town.

We’re repeatedly seeing signs that the rest of the world is figuring out what we already know. New Bern is a place of deep history and heart. A place whose residents welcome visitors, support local business and make people want to come back.

For 125 years, this Chamber has worked hard to do its part in making sure those good things keep happening, that New Bern gets a little stronger, a little better, every day. We could not do that without the support of our members and sponsors and we are grateful to each of you.

From our “family” to yours, we hope each of you enjoys the season that sets us apart more than any other!

Kevin Roberts

President & CEO
New Bern Area
Chamber of Commerce

New Bern Area Chamber of Commerce 2024 Board of Directors

EXECUTIVE COMMITTEE

Edmund Hughes, Chair

Individual

Kyle Dickerson, Immediate Past Chair

Sumrell Sugg

Ray Staats, Incoming Chair

Craven Community College

Dan Roberts, Treasurer

Edward Jones

Lindsay Sims

Mitchell Hardware

Jim Robinson

Robinson & Stith

Chris Hayter

International Paper

Kevin Roberts, President & CEO

New Bern Area Chamber of Commerce

BOARD OF DIRECTORS

Term Expiring 2024

Shane Grant

Acquire Financial

Zeb Hough

Redevelopment Commission

Mike Raines

Century 21 Zaytoun-Raines-Real Estate, Inc.

Lauren Wargo

Duke Energy

Melissa Riggle

Craven County TDA

Andy Schneider

Chemac, Inc.

Phil Vernelson

Individual

Term Expiring December 2025

Judy Pierce

CarolinaEast Health System

Cameron Stallings

TRUIST

Dean Quadir

Persimmons

Wendy McCoy

Union Home Mortgage

Tieghlor Melton

Thompson Home Group

Brad Poirier

Bear City Impact

Andy MacLaren

BSH

Term Expiring December 2026

Knox Proctor

Ward and Smith

Grant Loftin

Hyundai of New Bern

Ross Hardeman

Sumrell Sugg

Bryan Wayne

Bryan Wayne Hair Salon

Chrystal Regan

Tryon Palace

Manny Kahsai

Trent Cadillac

Brynn Harms

Optimize Receivables

EX-OFFICIO SEATS

Voting: By Appointment

Andy Shorter

Director, Coastal Carolina Regional Airport

Jeff Wood

Director, Craven County Economic Development

Karen Sullivan

Executive Director, Swiss Bear Downtown Development Corporation

Voting: At-Large

Tarshi McCoy

Riverfront Convention Center of Craven County

Dr. Wendy Miller

Superintendent, Craven County Schools

David Wang

The Epiphany School of Global Studies

Nancy Alexander

Past Chair 2014

Tharesa Lee

Past Chair 2016

Tom Braaten

Past Chair 2013

Jeff Medlin

Past Chair, 2022

Non-Voting

Foster Hughes

City Manager, City of New Bern

Rhonda Murray

MCAS Cherry Point, Community Plans & Liaison

Member milestone anniversary

Celebrating 50 years

First Citizens Bank branch reflects tradition and beauty of downtown New Bern

By Mike Danahey

For most people living in and around New Bern, First Citizens Bank has always had its main branch at 305 Broad St.

“There are very few who remember a time when First Citizens didn’t have a presence here in New Bern. That’s not to mention the beauty of the building itself,” said Financial Sales Manager Ariel Stanley.

As First Citizens Bank, or FCB, marks its 50th year in its current downtown location, Stanley said the bank has had several customers drop by to reminisce about opening an account there.

“They still hold those accounts open today. Referring to the services we provide every day, one of our customers stated that First Citizens reminds them of a bank you’d see in a Hallmark movie. We love to see our loyal customers and most definitely thank them for their loyalty and trust in us for more than 50 years,” Stanley said.

When what’s now the downtown branch opened in 1974, FCB had already been in New Bern for 40 years.

“We occupied what’s now known as the Bank of the Arts Building on Middle Street. We opened that branch back in 1934,” Stanley said.

Fifty years ago, the technology many of us take for granted today was the stuff of science fiction, too.

“Everything, and I mean everything, was processed by hand. There would have been many more associates working in the branch at the time, as it took lots of paper, filing and manual processing for all transactions,” Stanley said.

Stanley noted that the way people bank today would be unrecognizable to someone back in 1974.

“They couldn’t have imagined the changes that took place over the last 50 years. With digital banking being used by millions of Americans today, it sure has changed the way we bank as consumers,” Stanley said. “In addition, our products and services have changed along with our processes. With fraud being so high in today’s world, we strive to protect our customers and their finances held at First Citizens.”

One thing that continues to remain consistent is First Citizens Bank’s dedication to its customers. It strives to provide excellent customer service, just as it did back in 1974.

“And our beautiful branch downtown still holds office spaces, décor and more from the day we first opened the branch. We love to preserve the historic and beautiful feel you immediately get when you walk through the front door,” Stanley said. “Our building holds years of history, just as many other buildings in downtown New Bern do.”

To celebrate the downtown building’s 50th year, FCB hosted several events during 2024. Those included a New Bern Area Chamber of Commerce Business After Hours and a “Step Back in Time to the 1970s” customer appreciation day that featured grilling All-American favorites like hamburgers and hot dogs to give away to customers.

There also was an evening where the bank welcomed clients who saw a timeline on display that included historic photos, news and articles dating back to 1974.

“Some of our clients really seemed to enjoy the history we were able to share,” Stanley said.

Over the decades, Stanley said that FCB has become a staple in the downtown that has contributed to the New Bern community.

As examples, Stanley noted that the building on Middle Street where First Citizens Bank first opened its doors in New Bern was donated by the bank to the Craven Arts Council for the purpose of an art gallery. Several First Citizens employees serve on nonprofit committees in the area, and they volunteer for New Bern events. FCB often sponsors local events, too.

First Citizens also consistently welcomes any and all local business owners who are in need of the “Banking with Family” motto that the bank strives to achieve, Stanley said.

“New Bern is a beautiful area. We hope to continue to serve our downtown and surrounding areas with a bank you can trust, a bank that is strong and sound and a bank that will welcome you regardless of your financial needs or financial status,” Stanley said.

As for the keys to the bank’s longevity downtown, Stanley noted a combination of factors.

“We aren’t unheard of. Most know who First Citizens is. We help. We provide. We give back. We take the calls. And we strive to give our best efforts daily to our downtown community,” Stanley said.

First Citizens has and will continue to remain a strong financial source and a safe place to bank for many years to come, Stanley said.

“We have a one-stop shop located in New Bern for all of your financial needs – from lending needs, everyday banking, commercial banking, small business needs, wealth partners and exclusive relationship opportunities for our premier and private bankers. Just come in. We’ll lead you in the right direction,” Stanley said.

Member milestone anniversary

Celebrating 50 years

Full service center Coastal Diesel evolved as the industry changed

By Mike Danahey

Reed and Abbie Sheffield have been using 2024 to give back to the community that has kept Coastal Diesel Service going for 50 years.

Coastal Diesel Service is a diesel engine sales, service, and repair specialist facility, located in James City. The two run one of the last remaining repair shops with the capability and required knowledge to repair mechanical injection pumps. The business also specializes in heavy-duty engine repairs and rebuilds, marine engine repairs and generator sales and repairs, to name a few.

“The business has changed quite a bit over the years as we have had to adapt to changes in the industry, “ Reed said. “Mechanical fuel systems have been replaced by high pressure common rail systems and modern engines have environmentally friendly aftertreatment exhaust systems to help lower emissions.”

The company used to only deal in parts sales and fuel injection overhauls, but as the market and technology has grown and changed, the company had to adapt. A full-service department with road-side repair capabilities was added among other products – such as generators, “opening the door to different sectors of clientele,” Reed said.

Abbie noted that there seems to be a common misconception that diesel is a dirty fuel, while in actuality diesel is a cleaner fuel than gasoline.

“There are many EPA regulations that the industry must abide by, and the manufacturers are continually improving to keep ahead of emissions. We too, are committed to keeping up with the technology of the evolving diesel industry,” Reed said

Coastal Diesel stands out with its exclusive offerings in the region. It is the only Perkins dealer across both Carolinas and the sole Deutz and Kubota dealer in North Carolina. Additionally, it is the only Autocar dealer equipped to work on all models of Autocar trucks east of Raleigh. As a Cummins dealership, Coastal Diesel also excels in selling and repairing Cummins Onan generators.

The couple bought Coastal Diesel Service from Tom Bland in 2023. Mr Bland owned the business since 1978, having purchased it from the Bahr family, which started the operation in 1974. Under his ownership the company developed into a full service center.

“Tom’s encouragement and confidence in us gave us the courage to take the leap and purchase the business,” Abbie said. “He fostered a work environment where all of his staff could excel. Recognizing our drive and passion, he trusted us to lead Coastal Diesel into the next 50 years.”

Both Sheffields worked at Coastal Diesel prior to the purchase. As a Craven County local, Reed joined the team in 2016 as an outside sales rep and transitioned into the service manager role in 2022. Abbie joined in 2019 as an administrative assistant, and quickly rose to the position of operations manager.

“We met in college in 2012 while attending UNC-Greensboro, and Abbie came over on a foreign exchange program from England,” Reed said. “After Abbie moved to the United States as a permanent resident in 2018, we were married in 2019. Since then, Abbie has worked hard to become both a full-fledged citizen and business owner in the same year, 2023.”

“We have focused on continuing the previous owner Tom Bland’s tradition of being very active in the community,” Abbie said.

With their own commitment to positively impacting the community, the Sheffields rejoined the New Bern Area Chamber of Commerce. Reed now serves on the board of diesel specialists at Carteret Community College. Additionally, the Sheffields have increased their company’s community sponsorships. Those include being Gold Sponsors of West Craven High School, supporting the FFA at Pamlico County High School, contributing to the Craven and Pamlico County Police Departments and regularly supporting local fundraisers.

Businesswise, the Sheffields have been working with the Small Business Center at Craven Community College, and the Small Business and Technology Development Center out of East Carolina University, meeting with staff and researching how to set up possible apprenticeship opportunities for diesel technicians.

“We feel that the best way to celebrate 50 years in business, is to see how we can prepare ourselves for the next 50 years,” Abbie said.

Coastal Diesel Service employs 18 staff members, notably Felicia Williams, as a diesel technician, which remains a rarity in the diesel industry.

“She graduated from the Carteret Community College Diesel Program and has fit right in with the team. We really strive to create a work environment where all staff feel heard and appreciated,” Abbie said.

As for their business’s longevity, the Sheffields noted several key factors, chief among them their commitment to being fair.

“We only intend to raise prices when absolutely necessary, as we believe the secret to longevity is not in maximizing profits at the expense of the consumer, but rather investing in the community around us,” Abbie said.

The Sheffields get an immense sense of pride in being able to offer important services to their customers that keep them able to provide their own services to their customers and respective industries.

“We want others’ first thoughts about us to include ideas of fairness, reliability and professionalism.”

Member milestone anniversary

Celebrating 53 years

Century 21 Zaytoun-Raines owner brings legacy, experience to community

By Mike Danahey

For New Bern native Michael Raines, broker and owner at Century 21 Zaytoun-Raines, real estate is part and parcel of who he is.

“I come from a long line of real estate professionals on both sides of my family, for many generations. Since a very young age, I’ve never considered doing anything but working in and around real estate,” Raines said.

Raines’ maternal grandfather Ray McCotter brokered land in Craven and surrounding counties. Raines’ father, Marvin, started a brokerage with McCotter in 1971. Marvin Raines continuously owned brokerage firms including ERA McCotter-Raines and Century 21 McCotter-Raines, which eventually became Century 21 Zaytoun-Raines in 1986.

That year, George Zaytoun and Marvin Raines combined their expertise to create what has become one of the area’s most successful real estate companies.

“While growing up, I was fortunate enough to spend a lot of time on my family’s farm. I worked the fields and the produce stand until I was old enough to legally be able to work at other jobs,” Raies said. “I spent almost as much time with my father and grandfather going to look at land. That was some of the most valuable education anyone who was considering a job in real estate could ever receive.”

After graduating from college, Raines worked for his uncle, Jimmy McCotter, who developed land, hotels and commercial properties. McCotter also built many homes in and around Jacksonville and throughout Onslow County.

“After learning from my uncle for a few years, I got my real estate license and started working with my father,” Raines said.

Raines wound up taking over the Century 21 Zaytoun-Raines business in the late 2000s, after the Great Recession.

“There were a lot of challenges. Fortunately, when I took over, my father was still alive and was always there for guidance when I needed his help. My father passed away on May 31, 2013, a date I will never forget,” Raines said.

Raines said it also helped to have a great group of seasoned professionals on board when he assumed the helm at Century 21 Zaytoun-Raines. Listening to his father and grandfather talking about how to make real estate deals work and later being fortunate enough to work with George Zaytoun and learn from his wealth of knowledge allowed Raines to weather the storm and grow the business.

His father’s, grandfather’s and George Zaytoun’s reputations for alway being fair and honest have also contributed to the staying power of Century 21 Zaytoun-Raines.

“I strive everyday to continue to maintain that reputation,” Raines said. “When people list through our office or to find a home through our office, they will get the best representation at a fair price. We will never compromise on our fiduciary duty for money. Our clients always come first.”

Twenty-five brokers currently work out of the Century 21 Zaytoun-Raines office. Raines likes to have no more than 30 agents on hand so he can operate like a family and give them all the attention they need and want.

The company also contributes time and money to various local nonprofits. Raines serves on the boards of quite a few local organizations including the Board of Realtors, Chamber of Commerce and Military Alliance.

“It is very rewarding to give back to a community and work in a profession that I love so much,” Raines said.

In fact, getting to watch New Bern grow at a well-planned and comfortable rate and to see people discover the place he loves and finds fortunate to call home are what Raines enjoys about running Century 21 Zaytoun-Raines.

“I love all that New Bern has to offer,” Raines said. “The area continues to see a healthy real estate market. We are very unique in that we are blessed to have a place people want to relocate and retire to as well as two large military bases nearby.”

What’s drawing people is the quality of life New Bern has to offer, Raines said.

The local job market is healthy. The weather is mild. The atmosphere is quiet, safe and friendly. There’s historic charm to be found and great recreational opportunities, too, Raines said.

Those attractions include boating, sailing and fishing on the area’s seemingly endless rivers or and golfing at championship courses. And for camping and hiking New Bern is not far from the 157,000-acre Croatan National Forest.

“Eastern NC is a beautiful place, and downtown New Bern sells itself,” Raines said. “There are other cities in our area that have nearly as much as New Bern, but none have the same charm or lack of traffic or history. That’s what makes New Bern so unique. For Century 22 Zaytoun-Raines, having our office located right next door to the Chamber of Commerce and New Bern Visitors center in the heart of downtown is definitely a plus.”

Member milestone anniversary

Celebrating 100 years

American Heart Association improving health for more than a century

By Mike Danahey

The American Heart Association was founded in June 1924 by six cardiologists in Chicago inspired by a social worker who felt more could be done to help people who suffered heart attacks.

Over its first 100 years, the nonprofit with a vision of improving health around the world has grown dramatically, including in New Bern and across Eastern North Carolina.

“We have had volunteers who have been active in Eastern North Carolina for an extremely long time, some dating back to the 1960s,” said Erin Fox, Senior Development Director for the American Heart Associations’ Eastern North Carolina team.

Fox said the Association has had a team in the Raleigh/Durham/Chapel Hill Triangle since 1992. The organization has staff throughout North Carolina, including four people who reside in Eastern North Carolina.

“Our presence in Eastern North Carolina has also been strengthened with the addition and hiring of a full-time community impact director,” Fox said.

This director is focused on more outreach throughout the region and connecting the community with resources. The hiring of this position is a pilot program for the American Heart Association, with this being the first full-time community impact director in a rural market.

In honor of its 100th birthday, working with the North Carolina Council of Churches the Association will be placing 100 self-monitored blood pressure stations throughout the state.

Through its work with CarolinaEast, this fall the Eastern NC Association team will be adding more self-monitored blood pressure locations in its respective region. The Eastern NC team is also working alongside the Neuse Regional Library system to provide area libraries with blood pressure kits for patrons to check out so they can measure blood pressure at home.

Over the last year, the Eastern North Carolina Association team put in place nine Cardiac Emergency Response plans with Automatic External Defibrillators (AEDs).

These electronic medical devices check a person’s heart rhythm and can recognize a rhythm that requires a shock. The devices advise the rescuer when a shock is needed by using voice prompts, lights and text messages that tell the rescuer the steps to take.

AEDs are very accurate and easy to use, Fox said, and anyone can operate the device safely.

“Having the additional nine AEDs in place means we have approximately 20 Cardiac Emergency Response plans in process with various organizations throughout Eastern North Carolina, and we plan to double that number,” Fox said.

In extremely rural communities such as Jones County, the focus is on comprehensive programs and establishing rural hubs to help save more lives in the event of a cardiac emergency. Toward that goal, the Eastern NC Association team has provided Jones County a stipend to purchase five AEDs.

The devices will be strategically placed to provide better cardiac emergency response in this rural community where getting to a hospital can take well over 30 minutes, Fox said.

“We are always working on the placement of AEDs and the implementation of our Cardiac Emergency Response Plans,” Fox said.

When her team receives requests for AEDs from local partners, staff works with them to determine the need. The team also works collaboratively with EMS to determine the best utilization of the AED. Considerations include if the AED should be placed on the outside of the building instead of inside so that it’s more accessible, Fox said.

“Our approach is comprehensive in that we make sure people understand how to use the AED, provide training and also make sure the AED meets the needs of the organization in both placement and type of AED,” Fox said.

The Eastern NC Association team works with clinics and hospitals in the area, including CarolinaEast, on outpatient cardiovascular disease quality guideline programs which ensure local residents get the same high-quality care for heart conditions.

“These quality programs include and help our clinical partners implement the latest clinical guidelines,” Fox said.

And the Eastern NC team is actively involved with the Association’s Nation of Lifesavers initiative, which provides resources to organizations across the region that help move people from bystanders to being lifesavers to people in the throes of cardiac arrest.

“We offer tools to our community partners that include our CPR Anywhere and CPR Anytime training kits which can be used by anyone, anywhere to train people in Hands-Only CPR. We are expanding our list of champions throughout the region who are passionate about helping us train more people in this life-saving skill.” Fox said.

The kits have all the resources needed to demonstrate and teach hands-only CPR. They have been provided to the CarolinaEast Training Center, The Filling Station, local volunteer fire departments, schools systems throughout Eastern NC, health departments and other community organizations.

According to the American Heart Association, about 90% of people who suffer out-of-hospital cardiac arrests die. CPR, especially if performed immediately, can double or triple a cardiac arrest victim’s chance of survival.

“If you are called on to give CPR in an emergency, you will most likely be trying to save the life of someone you love – a spouse, a parent or a friend,” Fox said. “CPR is a lifesaving skill that most people can learn and perform correctly.”

For more information and to learn Hands-Only CPR, go to www.heart/handsonlycpr. For a wealth of heart health information, visit www.heart.org.

Great Trent River Raft Race

Save the Date - June 7, 2025

The next Great Trent River Raft Race is set for Saturday, June 7, 2025 at Union Point Park.

In the ’70s and early ’80s there was an event that drew thousands to the shores of the Trent River to watch a spectacle like no other. Hundreds of participants built homemade rafts and raced in The Great Trent River Raft Race.

A couple of decades later the race was back!

June 2018 saw the successful return of the race to New Bern – folks from all over the state grabbed their paddle boards, jumped on their kayaks, built paddle and pedal rafts and got together with friends for a fantastic day of fun on the water!

Join the Fun - Design It, Build It, Race It!

Raft Race website: https://thegreattrentriverraftrace.com/

Link us on Facebook & Instagram: The Great Trent River Raft Race

MCAS Cherry Point

The Wall of Fire detonates to demonstrate an F-35B Lightning Jet II bombing run at Marine Corps Air Station Cherry Point. U.S. Marine Corps photo by Lance Cpl. Bryan Giraldo

MCAS Cherry Point Receives Commander in Chief’s Award for Installation Excellence

The year 2024 has proven to be a busy and accomplishing year so far

On Tuesday, July 2, 2024, hundreds of Marines, Sailors, and civilians gathered in the Two Rivers Theater on Marine Corps Air Station Cherry Point, where it was announced, virtually, the installation had received the Commander in Chief’s Award for Installation Excellence.

MCAS Cherry Point was selected as the top Marine Corps installation in the country based on a variety of criteria encompassing quality of life, supporting the U.S. military mission and community relations. Such achievements included the management of the $1.1 billion F-35 transition program, which welcomed the first operational squadron in summer 2023, and the successful occupancy of the $53 million flight simulator facility.

Additionally, the installation implemented a utility energy service contract that enhanced energy resilience, hardened control system cybersecurity, improved energy system rehabilitation, and reduced the air station’s energy consumption.

This year marked the eighth time MCAS Cherry Point has been a recipient of the Commander in Chief’s Award for Installation Excellence and the first time in more than 20 years. Installation Excellence recognizes the outstanding and innovative efforts of the people who operate and maintain U.S. military installations. It’s given to six recipients, which represent one of the various U.S. military branches. Each recipient was selected for its exemplary support of Department of Defense missions.

Other top award recipients included U.S. Army Garrison Fort Cavazos, Texas; Naval Air Station Whiting Field, Florida, and Alabama; Mountain Home Air Force Base, Idaho; Patrick Space Force Base, Florida; and Defense Supply Center Columbus, Ohio.

Earlier in the year, MCAS Cherry Point was named Air Station of the Year, along with Marine Corps Base Camp Pendleton that was named Marine Corps Base of the Year. MCAS Cherry Point was ultimately named the top Marine Corps Installation of the Year in July 2024.

The Commander in Chief’s award news was announced on the heels of the 2024 MCAS Cherry Point Air Show, which drew a crowd of more than 120,000 spectators May 11 and 12. The U.S. Navy Blue Angels headlined the show, showcasing a force of power and stability.

The 2024 air show also was a demonstration of large-scale collaboration between MCAS Cherry Point and its tenant organizations who contributed largely to this year’s success. Notably, Fleet Readiness Center East was instrumental in the air station’s ability to host a STEM Day event, in conjunction with the air show, that welcomed about 1,000 Craven County sixth graders for interaction with more than 30 activities rooted in science, technology, engineering and math.

As the installation looks ahead to the coming months, there is still much to celebrate. Construction of additional F-35 hangars progress toward completion and additional squadrons will become operational, as sightings of Harriers become less frequent. Also in the background, other MCAS Cherry Point community projects continue to wrap up. They include the training auditorium that will replace the Two Rivers Theater, two replacement fire stations, a new Provost Marshal’s Office, and new Headquarters and Headquarters Squadrons to support MCAS Cherry Point and 2nd Marine Aircraft Wing.

A U.S. Marine Corps F-35B Lightning Jet II flies overhead during the 2024 Marine Corps Air Station Cherry Point Air Show, North Carolina, May 11, 2024. U.S. Marine Corps photo by Lance Cpl. Matthew Williams

The Naval Flight Demonstration Squadron the Blue Angels perform at the Marine Corps Air Station Cherry Point Airshow at Marine Corps Air Station Cherry Point, North Carolina, May 11, 2024. U.S. Marine Corps photo by Warrant Officer Akeel Austin