Delivering Hope and Much More
HOPE’S
FRONT DOOR
By Matt Beardmore
“Thank you for always
treating me like a person.”
It’s been probably 15 years, but Janell Robinson can still remember those words from a woman who leveraged Hope’s Front Door’s resources to find a job and permanent housing after enduring two years without a home to call her own.
“I still carry those words with me,” said Robinson, executive director of Hope’s Front Door, a Downers Grove-based nonprofit. “Everyone has value and everyone has dignity. It’s important to acknowledge that. That’s what keeps me going.”
Robinson has been with Hope’s Front Door, a resource for DuPage residents, since 2002, including the last 16 years in her current role. While there are currently only two Hope’s Front Door employees – Robinson and Program Director Kathy Nazzarini – Robinson said the organization is expecting “to hire more staff this year since there is a need to expand capacity to meet needs.”
According to Robinson, Hope’s Front Door – which has been a registered 501(c)(3) in Illinois since 2001, and under its current name since 2013 – served between 6,500-6,900 adults and children throughout DuPage during a 12-month period that ended in May 2024. During that span, there was a 120% increase in households requesting assistance, Robinson said.
“People are still grappling with financial issues, and we’ve had to step up our efforts to inform the community about our resources,” she added.
Hope’s Front Door is “dedicated to finding solutions to some of the most pressing social challenges faced by individuals, children and families.” Some of those challenges include not having enough food to eat, not having access to reliable transportation, not having the resources to procure toiletries and other essentials, and not getting regular dental and vision exams.
When someone reaches out to Hope’s Front Door for assistance, one of the organization’s Client Interview Volunteers conducts a phone or face-to-face interview to determine each client’s specific needs and how the organization can assist. For most services, those who qualify will receive a certain amount of services during their service year, and they can return (if necessary) on their anniversary date for additional resources. For some of the higher-cost services, such as dental and eye exams, those who quality will receive a lifetime amount – which Robinson said is “a fairly hefty amount” – that helps them get through any gap period, such as a stretch when they do not have dental or vision insurance.
To help people find immediate relief, Hope’s Front Door keeps toiletries on hand, such as diapers, wipes, shampoo, and feminine products and assembles toiletry packets for client pick-up. It also provides food and transportation vouchers for those in need.
One of Hope’s Front Door’s strengths is its ability to connect clients with its vast referral network of nonprofit agencies and community partnerships with local businesses and healthcare providers. Its partnerships include “oral health providers, pharmacies, optometrists (eye exams and eyeglasses), banks (providing financial literacy counselors), and bike repair shops.”
“Money is important to us so we can meet our mission, but we need people volunteering their expertise,” Robinson said.
These experts – which include a number of Chamber630 members – are key to Hope’s Front Door’s Pathways Programs that “offer life-skill education and a clear pathway to self-sufficiency.” The programs include Pathways to Financial Health, “a 9-month financial skill building program offering one-on-one financial counseling,” Pathways to Employment, which offers an “incredibly popular weekly job list,” and details about workshops and recruiting events, and Pathways to Well-Being, which “provides education and resources for clients or their family members who are dealing with chronic physical and/or mental health issues.”
“Our partners are incredibly helpful,” Robinson said. “Once people know there’s a need, they step up. I’ve been fortunate to have a front row seat to this over the years as the organization has grown. I’m proud to say we do really good work.”
To learn more about Hope’s Front Door’s resources and volunteer opportunities, please go to https://hopesfrontdoor.org.